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Elevate Patient Experience with ViQ
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REDUCE WAITING TIME
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Auto Calling System
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ViQ® QMS

Queue management is the art of optimizing patient flow within healthcare facilities which could be customized to other businesses as well.

At Businessizers, The Queue Management Services are designed to create a seamless and organized journey for guests, from check-in till they leave.

Efficient Check-In

Simplify the check-in process with our intuitive queue management system. visitors can register quickly and easily, reducing wait times and improving overall satisfaction.

Real-Time Queue Monitoring

Our system provides real-time visibility into visitors’ queues, enabling staff to manage workflows effectively, allocate resources efficiently, and minimize visitor waiting times.

Appointment Scheduling:

Streamline appointment scheduling with our intelligent queue management. Visitors can book appointments in advance, reducing walk-in traffic and ensuring a more organized schedule.

Functions

  • Self-Check-in
  • Payment
  • Calling
  • Reporting
  • Facility management.
  • Patient feedback survey.

ViQ ® Patient Tracking system

ViQ ® developed through the integration of artificial intelligence and the Internet of Things, is tailored to diverse process flows across various countries. This design ensures seamless localization and customization, accommodating business processes at both country and departmental levels.

ViQ operates cohesively in modular form, serving as a unified system or distinct silos, encompassing:

  • Outpatient Department
  • Emergency Department
  • Pharmacy
  • Radiology
  • Lab

Its distributed architecture spans multiple locations and facilities, promoting flexibility and scalability. Furthermore, ViQ seamlessly integrates with Hospital Information Systems, fostering comprehensive and interconnected healthcare management.

ER Patient Tracking System

  • Track patient movement across the medical process.
  • Patient Visual triage through the kiosk.
  • Patient status and medical process steps visibility to Patient and companions.
  • Bed management and availability.
  • Patient Feedback Survey.

Benefits

ENHANCED PATIENT EXPERIENCE

By minimizing wait times and offering a more organized experience, our queue management services contribute to a positive and stress-free visitor journey.

OPTIMIZED STAFF PRODUCTIVITY

Empower your staff to manage visitor flow efficiently, allowing them to focus on delivering quality care rather than dealing with administrative hassles.

IMPROVED FACILITY EFFICIENCY

Our system enhances overall facility efficiency, reducing bottlenecks, streamlining processes, and contributing to a well-coordinated healthcare environment or any other business environment.

Integrating with HIS

Seamless Information Flow

Integrate our Queue Management Services with your Hospital Information System (HIS) for seamless information flow. Ensure that patient data is synchronized across all systems, from registration to consultation.

Unified Patient Records

Create a unified patient record by integrating queue management with HIS. This integration ensures that all patient interactions and data are stored cohesively for comprehensive healthcare management.

Automated Appointment

Enable automated updates of patient appointments between the queue management system and HIS, keeping both systems synchronized and minimizing the risk of scheduling conflicts.

Customized Self-service Kiosk

  • Customized components to meet your requirements:
  • 2D Barcode reader
  • Smart Card Reader
  • Fingerprint Scanner
  • Ticket Printer
  • A4 Printer
  • Temperature detection sensor

Clinic/Counter Display

  • Clinic Display
  • LCD Display
  • Wireless Connectivity
  • Android Operating System
  • Wide View Angle

Interfaces

  • Kiosk Application
  • Multiple check in Methods: MRN, Mobile, Id number
  • Multiple technologies: Barcode, NFC, Fingerprint
  • Ability to add verification methods (SMS, Face detection)
  • Vital Signs application
  • See the pool of patients based on the doctors assigned to the room
  • Call sequential or priority-based
  • Dr. Application:
  • Patient Status (stage in the process, priority, Type : booked or Walk-in, ticket number)
  • Call Patient
  • Hold / Un-hold patient
  • Call on sequence or priority basis
  • Customized workflow in single doctor level
  • Room/ Counter Display
  • Display on call ticket number
  • Display room/counter information on schedule basis

Mobile Check-in & Feedback

  • Mobile Check in Using appointment 2D Barcode
  • Issue a virtual ticket on mobile app.
  • Ability to use NFC technology with kiosk
  • Send Feedback using Mobile App.
  • Calling notifications.
  • Family members appointment check-in.
  • Future application – Wayfinding using augmented reality

Services

  • System Integration (Rest Web API, HL7, JSON, XML, WSDL)
  • Training
  • Implementation
  • Support